Legal Notice & Privacy Statement

Legal Notice
Privacy Statement

This Legal Notice and Privacy Statement governs your use and access of the website under the domain name "eLoyalty.com" (the "Site"). The operator of this Site is eLoyalty Corporation ("eLoyalty") (see contact information below). By accessing this Site, you agree to the following terms and conditions:

Legal Notice

Intellectual Property Rights. Unless otherwise indicated, this Site and its content, including but not limited to all text, HTML code, CGI scripts, graphics, button images, and this Site's design and "look and feel," are the property of eLoyalty and are protected pursuant to U.S. and foreign copyright and trademark laws. This Site and its content may not be modified, copied, distributed, republished, downloaded, uploaded, or commercially exploited in any manner without the prior written consent of eLoyalty, except that you are permitted to download a copy of any of the materials on this Site on a single computer for personal noncommercial use, provided that no copyright, trademark, or other proprietary notices are removed. No intellectual property or other rights in or to this Site or its contents are transferred to you.

No Relationship Created. The information on this Site is provided solely for illustrative purposes and does not create any business, contractual, or employment relationship.

Forward-Looking Statements. This Site contains forward-looking statements These statements may be identified by words such as "believes," "anticipates," "estimates," "expects," "plans," "intends," "projects," "future," "should," "could," "seeks," "target," "may," "will continue to," "predicts," "forecasts," "potential," "guidance," "outlook" and similar expressions. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed or implied by the forward-looking statements. Such risks, uncertainties, and other factors that might cause such a difference include, but are not limited to, the following: uncertainties associated with the attraction of new clients; the continuation of existing and new engagements with existing clients and the timing of related client commitments; reliance on a relatively small number of customers for a significant percentage of eLoyalty's revenue; reliance on major suppliers, including CRM software providers and other alliance partners, and maintenance of good relations with key business partners; risks involving the variability and predictability of the number, size, scope, cost, and duration of and revenue from client engagements; risks associated with eLoyalty's reliance on Cisco Systems, Inc.; management of the other risks associated with increasingly complex client projects and new service offerings, including execution risk; challenges in attracting, training, motivating and retaining highly skilled management, strategic, technical, product development, and other professional employees in a competitive information technology labor market; continuing intense competition and the rapid pace of technological innovation in the information technology services industry generally; the ability to raise sufficient amounts of debt or equity capital to meet eLoyalty's future operating and financial needs; protection of eLoyalty's technology, proprietary information, and other intellectual property rights from challenges by third parties; risks associated with compliance with international, federal, and state privacy laws and the protection of highly confidential information of clients and their customers; future legislative or regulatory actions relating to the information technology service industries, including those relating to data privacy; and general economic, business, and market conditions.

The risks outlined above should not be construed as exhaustive. A further list and description of these and other risks, uncertainties, and other matters can be found in eLoyalty's most recent Annual Report on Form 10-K and subsequent reports on Forms 10-Q and 8-K, all of which are available on this Site and at www.sec.gov. eLoyalty undertakes no obligation to publicly update or revise any forward-looking statements on this Site, whether as a result of new information, future events or circumstances, or otherwise.

No Warranty. THE MATERIAL ON THIS SITE IS PROVIDED "AS IS" AND IS WITHOUT WARRANTY OF ANY KIND. ELOYALTY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE AND ITS CONTENT. ELOYALTY ALSO MAKES NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT.

Disclaimer of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT SHALL ELOYALTY BE LIABLE FOR ANY DAMAGES OF ANY KIND OR CHARACTER, INCLUDING, WITHOUT LIMITATION, ANY COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS CAUSED BY VIRUS, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, EVEN IF ELOYALTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THIS SITE OR ITS CONTENT.

No Posting or Linking. The posting of any content or material to this Site and the creation of a link from this Site to any other website are expressly prohibited without the prior written consent of eLoyalty. eLoyalty does not regularly review materials on websites linked to this Site and does not necessarily endorse the materials appearing on any linked websites.

Privacy Statement

Scope & Operator: This Privacy Statement covers information collected through this Site. Information collected offline or through other sites or sources is covered by other privacy statements.

Children: This Site is not intended for users under the legal age of consent in the jurisdictions in which they reside, and this Site does not knowingly collect any personal information from such persons, including children under the age of 13.

Information Actively Collected: The only discrete user information collected through this Site is information that you provide us in connection with requests for information or materials from eLoyalty on the "Contact Us", "Open Positions", "Tell a Friend", "Publications", "Update Your Profile", and "Investor Email Alerts" features of this Site and by communicating with us directly via email. Some of the information you provide may be personally identifiable (i.e., information that can be uniquely identified with you, such as your name, address, email address, telephone number, etc.) eLoyalty uses the information you provide only for the express purpose for which it is provided, such as delivering to you the publications you have requested or considering you for a position at eLoyalty for which you have submitted a resume. eLoyalty does not share this information with third parties except as may be necessary to manage and fulfill your request.

Information Passively Collected: When you surf the web, certain information can be collected passively using various technologies and means, such as tracking IP addresses, using both session and persistent cookies, and assigning Internet tags. Like most website operators, eLoyalty reserves the right to implement any and all of these technologies. Note that you have the ability to accept or decline cookies through settings in your browser software. If you choose to decline cookies, however, then you may not be able to sign in or use other features of this Site that depend on cookies. Our system also automatically gathers information about the areas you visit on this Site and operational information about the technology you use, such as your browser, type of computer, operating systems, and Internet service providers. We collect this information to understand which areas of this Site are most popular, which areas may require updating or improvement, and what technologies our visitors are using. We also use this information for security purposes, such as to assist us in detecting and blocking security breaches. We do not identify individuals with any of these technologies.

eLoyalty uses Google Analytics for the purpose of website use analysis. The following statement is required by Google's terms of use: "This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse cookies by selecting the appropriate settings on your browser, however please note that is you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."

Contact Information: If you have any questions, comments, or complaints about this Legal Notice and Privacy Statement, or about any personal information pertaining to you that was collected through this Site, you may contact eLoyalty's Chief Privacy Officer, at CPO@eloyalty.com.

Effective Date: The effective date of this Legal Notice and Privacy Statement is December 31, 2007. Future revisions to this Legal Notice and Privacy Statement will be posted here and will be effective immediately upon posting. Users of this Site will be deemed to have accepted the terms of this Legal Notice and Privacy Statement as updated by eLoyalty from time to time by using this Site.